Success Stories

CEI
Auto Collision Claims Processing

Activities

  • IT strategic plan completed at critical company junction in their growth, existing UNIX system would not support continued company growth
  • Implemented web workflow based claims processing system replacing back end systems after initially creating client web based reporting system

Results

  • Income tripled, call center size doubled
  • Training time reduced from 6 months to 2 weeks
  • Continuing to add additional functionality to base system

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